shipping, payment, tax, returns...and more
How long does it take for my order to arrive?
Standard shipping for orders in the contiguous US takes 3-5 business days after order confirmation. Sooner with priority mail.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS first class or if you choose, three day priority mail. You may receive an shipping e-mail confirmation with a USPS tracking number depending on the shipment method you choose. The USPS does not "guarantee" 3 day delivery for priority mail. To receive a tracking number you must provide a email address during check out.
Why didn’t I receive a tracking number after I placed my order?
You chose the least expensive shipping method which does not come with tracking or you didn’t provide an email address during checkout.
What if I do not receive my order?
onthegrade.com uses the USPS package "tracking" system if selected by you. Once an order is processed and sent to shipping, all customers are emailed their order's USPS tracking number. This processed is transparent to onthegrade staff and the customer. Onthegrade is not responsible for order replacement if the USPS order tracking number shows the customer's package was delivered to the address the customer gave us during the ordering process or if you choose a noon tracking shipping method. Please contact us if you do not receive your order so we can assist you and confirm shipping information.
Why your email address is important during checkout.
giving us an email address ensures you will receive an order conformation, a shipping tracking number and enables us to email you if we have a question about your order. We will NOT bombard you with emails. Sometimes we give discontinued products away and will need to ask you a question about what you want.
How much does shipping cost?
First Class Shipping is FREE for an order $100.00 or more (tax excluded). We have also made buying one or two lightweight products affordable by using real time shipping rates from the united states postal service (USPS). You can choose the best and fastest mailing method of your choosing. We DO NOT charge handling fees. Note that the cheapest first class method may not include tracking. The following product’s shipping charge are pre selected by onthegrade: ALUMNI hats, buckles. Belt and buckle set, stickers.
Can I have my order expressed mailed to me?
We ONLY ship with the United Sates Postal Service (USPS). Please do not ship your order where the USPS does not deliver. Often, CCC camps have two mail addresses, a United Parcel Service (UPS) delivery address (the brown guys - UPS) and a United States post office - USPS mailing address - we need the USPS mailing address to deliver your onthegrade products.
Do you ship internationally?
No, not at this time at check out. If you like to buy products and your from a country other than the USA, please Contact us your request -we most likely can work out purchase and shipping details in a few days.
Payment:
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, Discover, Diners Club or you can pay through your Apple Pay or PayPal account. If you do use Pay Pal you will be sent to the PayPal Express check out site to pay for your purchase.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. Pay Pal also takes debit cards for payment. Corpsmember Advisory Boards may use CAB Checks upon special approval of onthegrade.com please Contact us before ordering if you wish to use a CAB check.
How secure is this store?
This store uses Shopify for major credit cards and PayPal for payments. Both Shopify and PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). We (onthegrade.com) do not see your credit card number and information.
Do you sell Gift Certificates?
Yes. Give Certificates are a nice way to celebrate a love one’s birthday, graduation or other special occasions. They never expire.
Do you offer wholesale or bulk pricing?
We do not offer wholesale pricing but if you wish to make a bulk purchase over $300 you can Contact us for a discount. Corpsmember Advisory Boards (CAB) and Staff can buy in bulk with discount pricing and free shipping. Contact us before ordering to finalize your order details to ensure all discounts are applied.
Why doesn't my discount code work at checkout?
Our store host (shopify) only allows one discount code at a time to be used at checkout. If we are running a "store wide sale" and you have to use a discount code to get this sale discount - you will not be able to enter a second discount code you received from us. Save it for another time we're not having a store wide sale.
However, Items that are marked down and on SALE in the store do get the additional discount with any one discount code at checkout. (Store wide sale code or another discount code)
Sales Tax:
How much sales tax do you charge?
Currently the sales tax rate for California residents is 7.25%. Sales tax is calculated based on the tax rate where we are physically located. Should you buy from us via point of sale (in person) in a different California city, we would need to charge the tax rate for that City. We do not charge sales tax from customers outside of California and the USA, but encourage you to check your State's internet sales laws on purchasing via the internet from out of state or country.
Refund after purchase:
If you immediately change your mind about your purchase and want a refund please immediately e-mail us Contact us and we will refund your purchase through the method you purchased. If you change your mind or you ordered a wrong size (like for a belt) after we have mailed you the items you ordered, you will need to send the items back to us, at your cost, (in good condition) and when we receive the item (s) we will refund you through the method of your purchase.
if WE errored in sending you an item you did not order we will email you a pre paid return label.
Returns:
What is your return policy?Our goal is 100% customer satisfaction. In general, returns must be made within 30 days of delivery. You must first Contact us and get approval for a return. Some custom products are not eligible for return or exchanges and these products are identified in the product listing. If your return is approved because of a defect we will e-mail you a postage paid shipping label to use on your return package to us. Certain products may not be eligible for a free postage return. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge once we receive back the defective product. If you have further questions please Contact us.